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Enrollment Management and Marketing
Texas State Enrollment Management and Marketing Resources Consumer Information

Consumer Information

This webpage contains a summary of consumer information that must be made available to all students at Texas State University in accordance with federal regulations set forth by The Higher Education Act of 1965, as amended. Each topic listed gives a brief description of the information that must be disclosed and explains how it can be obtained. If you need assistance obtaining this information, please contact the appropriate office (see below addresses). All addresses listed, unless otherwise indicated, end with:

Texas State University
601 University Drive
San Marcos, TX  78666

General Information about The University

Family Educational Rights and Privacy Act (FERPA)

In carrying out their assigned responsibilities, many offices at Texas State University collect and maintain information about students. Although these records belong to the university, both university policy and federal law accord students a number of rights concerning these records.

The Federal Family Educational Rights and Privacy Act of 1974, commonly known as FERPA, establishes the regulations regarding access to and disclosure of student records.

To fulfill FERPA requirements, the university has established policies on student records. These policies outline a student’s rights regarding their records, where records about the student may be kept and maintained, what kinds of information are in those records, the conditions under which the student or anyone else may have access to information in those records, and what action a student can take if it is believed that the information in their record is inaccurate or that the student’s rights have been compromised. The policies on student records are on the web at www.txstate.edu/effective/upps/upps-01-04-31.html. For more information or to receive a copy, contact:

Office of the University Registrar
J.C. Kellam, Room 111
Tel: 512.245.2367
Email: registrar@txstate.edu
Web: www.registrar.txstate.edu

Because the university does not maintain all student records in one location, each office maintains student records as required. Copies of the university’s policies on student records and the pertinent federal law, FERPA, are posted in the Office of the University Registrar.

Facilities and Services for Disabled Students

For information on facilities and services for disabled students, contact:

Office of Disability Services
LBJ Student Center 5-5.1
Tel: 512.245.3451
Fax: 512.245.3452
Email: ods@txstate.edu
Web: www.ods.txstate.edu

Student Body Diversity

Information about the diversity of the university student body may be obtained from Institutional Research at www.ir.txstate.edu/highlights/highlights-demographics.

Office of Institutional Research
J.C. Kellam, Room 883
Tel: 512.245.2386
Fax: 512.245.8446
Email: ir@txstate.edu
Web: https://www.ir.txstate.edu

Cost of Attending the University

For actual Texas State University tuition and fee charges, contact:

Student Business Services

J.C. Kellam, Room 188
Tel: 512.245.2544
Email: cashiers@txstate.edu
Web: www.sbs.txstate.edu/billing.html

For estimated housing costs and personal miscellaneous expenses, contact:

Department of Housing and Residential Life

Tel: 512.245.4663
Fax: 512.245.7619
Email: reslife@txstate.edu
Web: www.reslife.txstate.edu

For estimated tuition and fees, housing costs and personal/miscellaneous expenses, contact:

Office of Financial Aid and Scholarships

J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.finaid.txstate.edu/undergraduate/cost.html and www.finaid.txstate.edu/graduate/cost.html

Refund Policy

Information about the university's refund policies related to tuition and fees and financial aid is available at: www.sbs.txstate.edu/students/refunds.html. For more information, contact:

Student Business Services

J.C. Kellam, Room 188
Tel: 512.245.2544
Email: cashiers@txstate.edu
Web: www.sbs.txstate.edu

Withdrawal Procedures

Students who are withdrawing from all classes at the university must notify the University Registrar’s Office by following specific withdrawal procedures posted on the web at http://www.registrar.txstate.edu/registration/dropping-or-withdrawing.html. For more information, contact:

Office of the University Registrar

J.C. Kellam, Room 111
Tel: 512.245.2367
Email: registrar@txstate.edu
Web: www.registrar.txstate.edu

Repayment Policy (Return of Title IV Aid)

The federal government mandates that students who withdraw from all classes may only keep the financial aid (federal Title IV grant and loan assistance) they have “earned” up to the time of withdrawal. Funds that were disbursed in excess of the earned amount must be returned by the university and/or the student to the federal government. The repayment policy is available online at www.finaid.txstate.edu/undergraduate/withdrawals and from the Office of Financial Aid and Scholarships. For more information, contact:

Office of Financial Aid and Scholarships

J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.FinancialAid.txstate.edu

Descriptions of Academic Programs

Information on the university’s academic programs and degree offerings is available in the Undergraduate Catalog and Graduate Catalog. See http://mycatalog.txstate.edu for more information.

Transfer of Credit Policies and Articulation Agreements

Information on preparing for transfer to the university, including transfer planning guides, the transfer course equivalency system and course evaluation policies, can be found at www.admissions.txstate.edu/transfer. Additional information can also be found in the Undergraduate Catalog. See mycatalog.txstate.edu. For more information, contact:

Office of Undergraduate Admissions

429 N. Guadalupe St.
Tel:  512.245.2364
Email: admissions@txstate.edu
Web: admissions.txstate.edu

Written Arrangements

Texas State University does not have any academic programs for which a required portion of the program, including credits and grades, is solely provided by a third party. Texas State is engaged in agreements with other institutions that expand learning opportunities and student success, such as study abroad and exchange programs, community college articulation agreements, and related activities.

For more information, contact:

Study Abroad Agreements

Study Abroad Office
Isis De La O, Associate Director for International Affairs
Thornton International House
344 W. Wood Street
Tel: 512.245.1967
Email: ig02@txstate.edu
Web: studyabroad.txstate.edu

International Agreements

Office of the Associate Vice President for Academic Affairs
Holly Tipton, Administrative Services Coordinator
Academic Service Building-North
344 W. Wood Street
Tel: 512.245.1212
Email: he11@txstate.edu
Web: international.txstate.edu/departments/iiia

Instructional Facilities and Labs

Information on the university’s instructional facilities and laboratories is available from the various departments/colleges and admitting offices (Office of Undergraduate Admissions and The Graduate College); see www.provost.txstate.edu/colleges-departments.html for contact information. Also see www.library.txstate.edu/ for information on library resources at the university.

Faculty

Information on the university’s faculty and instructional personnel is available from the various departments/colleges. See www.provost.txstate.edu/colleges-departments.html for contact information.

Accreditation Information

Students may review copies of documents regarding entities that accredit, license, or approve the institution and its programs. Texas State University is accredited by the Commission on Colleges (COC) of the Southern Association of Colleges and Schools (SACS), 1866 Southern Lane, Decatur, GA 30033 (Tel: 404.679.4500).

To review the accreditation documents, contact:

Office of Institutional Effectiveness

J.C. Kellam, Suite 1080
Tel: 512.245.8113
Fax: 512.245.7720
Email: bw09@txstate.edu 
Web: www.avpie.txstate.edu

Copyright Infringement Policies

Information about the university’s policies related to the use of copyright material, including peer-to-peer file sharing, can be found on the Reporting Copyright Infringements website at www.txstate.edu/about/copyright.html.

Information about Student Financial Assistance

Contact the Office of Financial Aid and Scholarships (see contact information above). Most information is available on the Financial Aid and Scholarships website www.finaid.txstate.edu. For more information, contact:

Office of Financial Aid and Scholarships

J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.FinancialAid.txstate.edu

Overview of Financial Aid Programs

Need-based and non-need-based federal financial aid available to students can be found at www.finaid.txstate.edu/undergraduate/types.html (undergraduate) and www.finaid.txstate.edu/graduate/types.html (graduate). For more information, contact:

Office of Financial Aid and Scholarships

J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.FinancialAid.txstate.edu

How to Apply for Aid

To learn how to apply for financial aid, visit www.finaid.txstate.edu/undergraduate/how.html. For more information, contact:

Office of Financial Aid and Scholarships

J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.FinancialAid.txstate.edu

Aid Eligibility Requirements

To learn about the eligibility requirements for financial aid, visit www.finaid.txstate.edu/undergraduate/eligibility.html and www.finaid.txstate.edu/undergraduate/maintain.html. For more information, contact:

Office of Financial Aid and Scholarships

J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.FinancialAid.txstate.edu

How Eligibility for Need-Based Aid Is Determined and Awarded

To learn how eligibility for need-based aid is determined and awarded, visit www.finaid.txstate.edu/undergraduate/types.html (undergraduate) and www.finaid.txstate.edu/graduate/types.html (graduate). For more information, contact:

Office of Financial Aid and Scholarships

J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.FinancialAid.txstate.edu

Aid for Study Abroad

Students enrolled in a Texas State faculty-led, affiliated or exchange program may apply for aid.

For more information, contact:

Study Abroad Office

Isis De La O, Associate Director for International Affairs
Thornton International House
344. W. Woods Street
Tel: 512.245.1967
Email: ig02@txstate.edu
Web: www.studyabroad.txstate.edu/students/financial-assistance

Code of Conduct for Student Loans

The university adheres to a code of conduct regarding relationships with providers of private educational loans.  To learn more about the Code of Conduct, visit www.finaid.txstate.edu/contact/code.html.

Emergency and Short Term Assistance

Emergency and short term loans are available for eligible students who do not have sufficient funds to complete their down payment for the payment plan or need financial assistance for books and other school related expenses.  For additional information and to apply, visit http://www.sbs.txstate.edu/students/ETL-STL.html. For more information, contact:

Student Business Services

J.C. Kellam, Room 188
Tel: 512.245.2544
Email: cashiers@txstate.edu
Web: www.sbs.txstate.edu

Rights and Responsibilities

Continued Eligibility for Aid

To continue receiving financial aid, you must meet the general eligibility requirements at www.finaid.txstate.edu/undergraduate/eligibility.html (undergraduate) and www.finaid.txstate.edu/graduate/eligibility.html (graduate). In addition, you must meet the satisfactory academic progress (SAP) and program-specific renewal criteria at www.finaid.txstate.edu/undergraduate/maintain.html (undergraduate) and www.finaid.txstate.edu/graduate/maintain.html (graduate). For more information, contact:

Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.FinancialAid.txstate.edu

Satisfactory Academic Progress (SAP)

SAP denotes a student’s successful completion of coursework that is applied to an eligible certificate or degree-seeking program. Regulations require that all students who receive the benefit of Federal Title IV assistance must maintain SAP. Texas State applies the SAP standards to all federal, state and institutional financial assistance programs. To learn more about these requirements, visit www.finaid.txstate.edu/undergraduate/maintain.html (undergraduate) and www.finaid.txstate.edu/graduate/maintain.html (graduate). For more information, contact:

Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.FinancialAid.txstate.edu

Method and Frequency of Disbursements

Financial aid is disbursed (released) to students in different ways depending on the type of aid and other factors. To learn about the disbursement of aid, visit www.finaid.txstate.edu/undergraduate/recfa.html. For more information, contact:

Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.FinancialAid.txstate.edu

Terms/Conditions of Financial Aid Employment

For Work-Study employment information, visit: www.careerservices.txstate.edu/employers/on-campus-jobs.html. For more information, contact:

Career Services
LBJ Student Center, 5-7.1
Tel: 512.245.2645
Fax: 512.245.3993
Email: careerservices@txstate.edu
Web: www.careerservices.txstate.edu

Terms of Student Loans

For important information about student loans, visit www.finaid.txstate.edu/undergraduate/types/repay.html (Undergraduate) and www.finaid.txstate.edu/graduate/types/repay.html (Graduate). For more information, contact:

Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.FinancialAid.txstate.edu

Terms and Conditions of Deferment or Cancellation of Federal Student Loans Due to Volunteer Service

Students may receive deferment or cancellation of loans for volunteer service such as Peace Corps, Armed Services, etc.  See terms of each loan at www.finaid.txstate.edu/undergraduate/types/repay.html (Undergraduate) and www.finaid.txstate.edu/graduate/types/repay.html (Graduate).  For more information, contact:

Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.FinancialAid.txstate.edu

Student Outcomes

Graduation and Retention Rates

Information about degrees conferred, enrollment reports, freshman retention rates and race and ethnicity reports may be obtained from Institutional Research at www.ir.txstate.edu/reports and www.ir.txstate.edu/student. 

Office of Institutional Research
J.C. Kellam, Room 883
Tel: 512.245.2386
Fax: 512.245.8446
Email: ir@txstate.edu
Web: www.ir.txstate.edu

Graduation and Retention Rates for Student Athletes

This information must be provided to student-athletes, their parents, high school coaches, and guidance counselors when an athletically-related student aid offer is made. The NCAA provides this information directly to high schools. For information, contact:

Department of Athletics
Texas State University
700 Aquarena Springs Drive
San Marcos, TX 78666
Tel: 512.245.2114
Fax: 512.245.8387
Email: compliance@txstate.edu
Web: www.txstatebobcats.com/compliance

Employment for Graduates

Available information about job placement rates and the types of employment obtained by Texas State graduates may be obtained from Texas State University Career Services (www.careerservices.txstate.edu) and the Office of Institutional Research (http://www.txhighereddata.org/reports/performance/ctcasalf/exitcohorts/).

Graduate and Professional Education for Graduates

Available information about the types of graduate and professional schools in which Texas State graduates enroll may be obtained from The Graduate College at www.gradcollege.txstate.edu. For more information, contact:

The Graduate College
J.C. Kellam, Suite 280
Tel: 512.245.2581
Fax: 512.245.8365
Email: gradcollege@txstate.edu
Web: www.gradcollege.txstate.edu

Teacher Preparation

Each school must provide to the state and general public a report containing information such as goals, program information, pass rates, etc. For this report, visit http://www.education.txstate.edu/oep/prospective/highlights.html. For more information, contact:

Office of Educator Preparation - OEP
College of Education
Education Building, Room 2016
Tel: 512.245.7880
Fax: 512.245.8345
Web: www.education.txstate.edu/oep

Athletic Program Participation and Financial Support

As part of The Equity in Athletics Disclosure Act, information on annual participation rates and financing of men’s and women’s sports in intercollegiate athletic programs is available, by request, to students and the general public. For information, contact:

Department of Athletics
Texas State University
700 Aquarena Springs Drive
San Marcos, TX  78666
Tel: 512.245.2114
Fax: 512.245.8387
Email: compliance@txstate.edu
Web: www.txstatebobcats.com/compliance               

Health and Safety

TXST Annual Security Reports and Fire Safety Report

We value the safety of all members of the Texas State University (TXST) community at both our main campus in San Marcos, TX and separate campus in Round Rock, TX.  TXST publishes a combined Annual Security and Fire Safety Report that provides crime and fire statistics for the last three years, policy statements regarding various crime and fire safety and security measures, and descriptions of campus safety awareness and prevention programs. 

A paper copy of the report is available at the TXST University Police Department located at the Nueces Building, 615 N. LBJ Drive, San Marcos, TX 78666 or by calling (512)245-2805 or electronically at www.clery.txstate.edu/report.

University Police
Nueces Building
615 N. LBJ Drive
Tel: 512.245.2890.
Email: police@txstate.edu
Web: www.police.txstate.edu

Vaccination Policy

Texas State University’s policies on immunizations for new students can be found on the Student Health Center website at www.healthcenter.txstate.edu/meningitis.html. Services are provided by appointment on weekdays. For more information: contact:

Student Health Center
Tel: 512.245.2161
Email: healthcenter@txstate.edu
Web: www.healthcenter.txstate.edu

Drug and Alcohol Abuse Prevention

Under the Drug Free Workplace Act of 1988 and the Drug Free Schools and Communities Act Amendments of 1991, Texas State University is required to have an alcohol and other drug policy outlining prevention, education, and intervention efforts and consequences for policy violations. Texas State University is committed to providing a safe, healthy learning community for all its members. For information, contact:

Alcohol and Drug Compliance Services

Dean of Students Office
LBJ Student Center, 5-9.1
Tel: 512.245.2124
Fax: 512.245.8268
Email: dos@txstate.edu
Web: www.dos.txstate.edu/services/ADCS

Education and Prevention

Health Promotion Services
Student Health Center, Suite 201
Tel: 512-245-2161
Fax: 512-245-3918
Email: healthycats@txstate.edu
Web: www.healthcenter.txstate.edu/HPS

Contact Information

Admitting Offices

Office of Undergraduate Admissions
429 N. Guadalupe St.
Tel: 512.245.2364
Email: admissions@txstate.edu
Web: www.admissions.txstate.edu

The Graduate College
601 University Drive
Tel: 512.245.2581
Fax: 512.245.8365
Email: gradcollege@txstate.edu
Web: www.gradcollege.txstate.edu

Departments and Colleges

To locate the contact information for your academic department or college, please visit www.provost.txstate.edu/colleges-departments.html.

The Board of Regents

To view the Board of Regents, please visit www.tsus.edu/regents.

Nondiscrimination Policy Statement

Texas State is committed to an inclusive education and work environment that provides equal opportunity and access to all qualified persons. Texas State, in accordance with applicable federal and state law and institutional values, prohibits discrimination or harassment on the basis of race, color, national origin, age, sex, religion, disability, veterans’ status, or sexual orientation. Inquiries or complaints may be addressed to the Director of Equity and Access:

Office of Equity and Access
J.C. Kellam, Room 840
Tel: 512.245.2539
Fax: 512.245.7616
Web: www.txstate.edu/oea

Complaint Resolution

The University encourages students and prospective students to address complaints relating to Texas State’s institutional policies and consumer protection issues first with personnel in the office, department, school, or college that led to the complaint alleged. If needed, senior University administrators may also become involved to help resolve complaints. If you have concerns regarding the quality of instruction provided at the University or the University’s ongoing ability to meet its accreditation requirements, you may contact the University’s accreditor--Commission on Colleges (COC) of the Southern Association of Colleges and Schools PDF (SACS) or the Texas Higher Education Coordinating Board. If the concern about the University involves consumer protection issues, you may contact the Texas Attorney General’s Office.

Subject to Change

Due to the nature of federal, state, and institutional guidelines affecting the above information, the information contained on this website, as well as related websites and publications, is subject to change.