Consumer Information
This webpage contains a summary of consumer information that must be made available to all students at Texas State University in accordance with federal regulations set forth by The Higher Education Act of 1965, as amended. Each topic listed gives a brief description of the information that must be disclosed and explains how it can be obtained. If you need assistance obtaining this information, please contact the appropriate office (see below addresses). All addresses listed, unless otherwise indicated, end with:
Texas State University
601 University Drive
San Marcos, TX 78666
General Information about The University
Family Educational Rights and Privacy Act (FERPA)
In carrying out their assigned responsibilities, many offices at Texas State University collect and maintain information about students. Although these records belong to the university, both university policy and federal law accord students a number of rights concerning these records.
The Federal Family Educational Rights and Privacy Act of 1974, commonly known as FERPA, establishes the regulations regarding access to and disclosure of student records.
To fulfill FERPA requirements, the university has established policies on student records. These policies outline a student’s rights regarding their records, where records about the student may be kept and maintained, what kinds of information are in those records, the conditions under which the student or anyone else may have access to information in those records, and what action a student can take if it is believed that the information in their record is inaccurate or that the student’s rights have been compromised. The policies on student records are on the web at www.txstate.edu/effective/upps/upps-01-04-31.html. For more information or to receive a copy, contact:
Office of the University Registrar
J.C. Kellam, Room 111
Tel: 512.245.2367
Email: registrar@txstate.edu
Web: www.registrar.txstate.edu
Because the university does not maintain all student records in one location, each office maintains student records as required. Copies of the university’s policies on student records and the pertinent federal law, FERPA, are posted in the Office of the University Registrar.
Facilities and Services for Disabled Students
For information on facilities and services for disabled students, contact:
Office of Disability Services
LBJ Student Center 5-5.1
Tel: 512.245.3451
Fax: 512.245.3452
Email: ods@txstate.edu
Web: www.ods.txstate.edu
Student Body Diversity
For information about the diversity of the university student body, contact:
Office of Institutional Research
Tami Rice, Director
J.C. Kellam, Room 883
Tel: 512.245.2386
Fax: 512.245.8446
Email: ir@txstate.edu
Web: https://www.ir.txstate.edu/student.html
Cost of Attending the University
For actual Texas State University tuition and fee charges, contact:
Student Business Services
J.C. Kellam, Room 188
Tel: 512.245.2544
Email: cashiers@txstate.edu
Web: www.sbs.txstate.edu/billing.html
For estimated housing costs and personal miscellaneous expenses, contact:
Department of Housing and Residential Life
Tel: 512.245.4663
Fax: 512.245.7619
Email: reslife@txstate.edu
Web: www.reslife.txstate.edu
For estimated tuition and fees, housing costs and personal/miscellaneous expenses, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.finaid.txstate.edu/undergraduate/cost.html and www.finaid.txstate.edu/graduate/cost.html
Refund Policy
Information about the university's refund policies related to tuition and fees and financial aid is available at: www.sbs.txstate.edu/students/refunds.html. For more information, contact:
Student Business Services
J.C. Kellam, Room 188
Tel: 512.245.2544
Email: cashiers@txstate.edu
Web: www.sbs.txstate.edu
Withdrawal Procedures
Students who are withdrawing from all classes at the university must notify the University Registrar’s Office by following specific withdrawal procedures posted on the web at http://www.registrar.txstate.edu/registration/dropping-or-withdrawing.html. For more information, contact:
Office of the University Registrar
J.C. Kellam, Room 111
Tel: 512.245.2367
Email: registrar@txstate.edu
Web: www.registrar.txstate.edu
Repayment Policy (Return of Title IV Aid)
The federal government mandates that students who withdraw from all classes may only keep the financial aid (federal Title IV grant and loan assistance) they have “earned” up to the time of withdrawal. Funds that were disbursed in excess of the earned amount must be returned by the university and/or the student to the federal government. The repayment policy is available online at www.finaid.txstate.edu/undergraduate/withdrawals and from the Office of Financial Aid and Scholarships. For more information, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.FinancialAid.txstate.edu
Descriptions of Academic Programs
Information on the university’s academic programs and degree offerings is available in the Undergraduate Catalog and Graduate Catalog. See http://mycatalog.txstate.edu for more information.
Transfer of Credit Policies and Articulation Agreements
Information on preparing for transfer to the university, including transfer planning guides, the transfer course equivalency system and course evaluation policies, can be found at www.admissions.txstate.edu/transfer. Additional information can also be found in the Undergraduate Catalog. See mycatalog.txstate.edu. For more information, contact:
Office of Undergraduate Admissions
429 N. Guadalupe St.
Tel: 512.245.2364
Email: admissions@txstate.edu
Web: admissions.txstate.edu
Written Arrangements
Texas State University does not have any academic programs for which a required portion of the program, including credits and grades, is solely provided by a third party. Texas State is engaged in agreements with other institutions that expand learning opportunities and student success, such as study abroad and exchange programs, community college articulation agreements, and related activities.
For more information, contact:
Study Abroad Agreements
Study Abroad Office
Isis De La O, Associate Director for International Affairs
Thornton International House
344 W. Wood Street
Tel: 512.245.1967
Email: ig02@txstate.edu
Web: studyabroad.txstate.edu
International Agreements
Office of the Associate Vice President for Academic Affairs
Holly Tipton, Administrative Services Coordinator
Academic Service Building-North
344 W. Wood Street
Tel: 512.245.1212
Email: he11@txstate.edu
Web: international.txstate.edu/departments/iiia
Instructional Facilities and Labs
Information on the university’s instructional facilities and laboratories is available from the various departments/colleges and admitting offices (Office of Undergraduate Admissions and The Graduate College); see www.provost.txstate.edu/colleges-departments.html for contact information. Also see www.library.txstate.edu/ for information on library resources at the university.
Faculty
Information on the university’s faculty and instructional personnel is available from the various departments/colleges. See www.provost.txstate.edu/colleges-departments.html for contact information.
Accreditation Information
Students may review copies of documents regarding entities that accredit, license, or approve the institution and its programs. Texas State University is accredited by the Commission on Colleges (COC) of the Southern Association of Colleges and Schools (SACS), 1866 Southern Lane, Decatur, GA 30033 (Tel: 404.679.4500).
To review the accreditation documents, contact:
Office of Institutional Effectiveness
J.C. Kellam, Suite 1080
Tel: 512.245.8113
Fax: 512.245.7720
Email: bw09@txstate.edu
Web: www.avpie.txstate.edu
Copyright Infringement Policies
Information about the university’s policies related to the use of copyright material, including peer-to-peer file sharing, can be found on the Reporting Copyright Infringements website at www.txstate.edu/about/copyright.html.
Information about Student Financial Assistance
Contact the Office of Financial Aid and Scholarships (see contact information above). Most information is available on the Financial Aid and Scholarships website www.finaid.txstate.edu. For more information, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.FinancialAid.txstate.edu
Overview of Financial Aid Programs
Need-based and non-need-based federal financial aid available to students can be found at www.finaid.txstate.edu/undergraduate/types.html (undergraduate) and www.finaid.txstate.edu/graduate/types.html (graduate). For more information, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.FinancialAid.txstate.edu
How to Apply for Aid
To learn how to apply for financial aid, visit www.finaid.txstate.edu/undergraduate/how.html. For more information, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.FinancialAid.txstate.edu
Aid Eligibility Requirements
To learn about the eligibility requirements for financial aid, visit www.finaid.txstate.edu/undergraduate/eligibility.html and www.finaid.txstate.edu/undergraduate/maintain.html. For more information, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.FinancialAid.txstate.edu
How Eligibility for Need-Based Aid Is Determined and Awarded
To learn how eligibility for need-based aid is determined and awarded, visit www.finaid.txstate.edu/undergraduate/types.html (undergraduate) and www.finaid.txstate.edu/graduate/types.html (graduate). For more information, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.FinancialAid.txstate.edu
Aid for Study Abroad
Students enrolled in a Texas State faculty-led, affiliated or exchange program may apply for aid.
For more information, contact:
Study Abroad Office
Isis De La O, Associate Director for International Affairs
Thornton International House
344. W. Woods Street
Tel: 512.245.1967
Email: ig02@txstate.edu
Web: www.studyabroad.txstate.edu/students/financial-assistance
Code of Conduct for Student Loans
The university adheres to a code of conduct regarding relationships with providers of private educational loans. To learn more about the Code of Conduct, visit www.finaid.txstate.edu/contact/code.html.
Emergency and Short Term Assistance
Emergency and short term loans are available for eligible students who do not have sufficient funds to complete their down payment for the payment plan or need financial assistance for books and other school related expenses. For additional information and to apply, visit http://www.sbs.txstate.edu/students/ETL-STL.html. For more information, contact:
Student Business Services
J.C. Kellam, Room 188
Tel: 512.245.2544
Email: cashiers@txstate.edu
Web: www.sbs.txstate.edu
Rights and Responsibilities
Continued Eligibility for Aid
To continue receiving financial aid, you must meet the general eligibility requirements at www.finaid.txstate.edu/undergraduate/eligibility.html (undergraduate) and www.finaid.txstate.edu/graduate/eligibility.html (graduate). In addition, you must meet the satisfactory academic progress (SAP) and program-specific renewal criteria at www.finaid.txstate.edu/undergraduate/maintain.html (undergraduate) and www.finaid.txstate.edu/graduate/maintain.html (graduate). For more information, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.FinancialAid.txstate.edu
Satisfactory Academic Progress (SAP)
SAP denotes a student’s successful completion of coursework that is applied to an eligible certificate or degree-seeking program. Regulations require that all students who receive the benefit of Federal Title IV assistance must maintain SAP. Texas State applies the SAP standards to all federal, state and institutional financial assistance programs. To learn more about these requirements, visit www.finaid.txstate.edu/undergraduate/maintain.html (undergraduate) and www.finaid.txstate.edu/graduate/maintain.html (graduate). For more information, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.FinancialAid.txstate.edu
Method and Frequency of Disbursements
Financial aid is disbursed (released) to students in different ways depending on the type of aid and other factors. To learn about the disbursement of aid, visit www.finaid.txstate.edu/undergraduate/recfa.html. For more information, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.FinancialAid.txstate.edu
Terms/Conditions of Financial Aid Employment
For Work-Study employment information, visit: www.careerservices.txstate.edu/employers/on-campus-jobs.html. For more information, contact:
Career Services
LBJ Student Center, 5-7.1
Tel: 512.245.2645
Fax: 512.245.3993
Email: careerservices@txstate.edu
Web: www.careerservices.txstate.edu
Terms of Student Loans
For important information about student loans, visit www.finaid.txstate.edu/undergraduate/types/repay.html (Undergraduate) and www.finaid.txstate.edu/graduate/types/repay.html (Graduate). For more information, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.FinancialAid.txstate.edu
Terms and Conditions of Deferment or Cancellation of Federal Student Loans Due to Volunteer Service
Students may receive deferment or cancellation of loans for volunteer service such as Peace Corps, Armed Services, etc. See terms of each loan at www.finaid.txstate.edu/undergraduate/types/repay.html (Undergraduate) and www.finaid.txstate.edu/graduate/types/repay.html (Graduate). For more information, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Web: www.FinancialAid.txstate.edu
Student Outcomes
Graduation and Retention Rates
The Office of Institutional Research offers up-to-date data on degrees conferred, enrollment reports, freshmen retention rates and race and ethnicity reports for annual degrees. For more information, contact:
Office of Institutional Research
J.C. Kellam, Room 883
Tel: 512.245.2386
Fax: 512.245.8446
Email: ir@txstate.edu
Web: www.ir.txstate.edu
Graduation and Retention Rates for Student Athletes
This information must be provided to student-athletes, their parents, high school coaches, and guidance counselors when an athletically-related student aid offer is made. The NCAA provides this information directly to high schools. For information, contact:
Department of Athletics
Texas State University
700 Aquarena Springs Drive
San Marcos, TX 78666
Tel: 512.245.2114
Fax: 512.245.8387
Email: compliance@txstate.edu
Web: www.txstatebobcats.com/compliance
Employment for Graduates
Available information about job placement rates and the types of employment obtained by Texas State graduates may be obtained from Texas State University Career Services (www.careerservices.txstate.edu) and the Office of Institutional Research (http://www.txhighereddata.org/reports/performance/ctcasalf/exitcohorts/).
Graduate and Professional Education for Graduates
Available information about the types of graduate and professional schools in which Texas State graduates enroll may be obtained from The Graduate College at www.gradcollege.txstate.edu. For more information, contact:
The Graduate College
J.C. Kellam, Suite 280
Tel: 512.245.2581
Fax: 512.245.8365
Email: gradcollege@txstate.edu
Web: www.gradcollege.txstate.edu
Teacher Preparation
Each school must provide to the state and general public a report containing information such as goals, program information, pass rates, etc. For this report, visit http://www.education.txstate.edu/oep/prospective/highlights.html. For more information, contact:
Office of Educator Preparation - OEP
College of Education
Education Building, Room 2016
Tel: 512.245.7880
Fax: 512.245.8345
Web: www.education.txstate.edu/oep
Athletic Program Participation and Financial Support
As part of The Equity in Athletics Disclosure Act, information on annual participation rates and financing of men’s and women’s sports in intercollegiate athletic programs is available, by request, to students and the general public. For information, contact:
Department of Athletics
Texas State University
700 Aquarena Springs Drive
San Marcos, TX 78666
Tel: 512.245.2114
Fax: 512.245.8387
Email: compliance@txstate.edu
Web: www.txstatebobcats.com/compliance
Health and Safety
Campus Safety and Security
Each year, Texas State University prepares an “Annual Security & Fire Safety Report” and publishes it in the Campus Watch. The report, which is issued annually, contains detailed information on emergency services, safety tips, University policies and state laws, additional support services, fire safety in on- campus housing, confidential crime reporting, missing student notification protocol, and a summary of the Statement of Student Rights and Responsibilities. The report also includes statistics concerning crimes on campus.
To receive a complete copy, visit the Texas State University Police website at www.police.txstate.edu and click on “Publications”. For more information, contact:
University Police
Nueces Building
615 N. LBJ Drive
Tel: 512.245.2890.
Email: police@txstate.edu
Web: www.police.txstate.edu
Vaccination Policy
Texas State University’s policies on immunizations for new students can be found on the Student Health Center website at www.healthcenter.txstate.edu/meningitis.html. Services are provided by appointment on weekdays. For more information: contact:
Student Health Center
Tel: 512.245.2161
Email: healthcenter@txstate.edu
Web: www.healthcenter.txstate.edu
Drug and Alcohol Abuse Prevention
Under the Drug Free Workplace Act of 1988 and the Drug Free Schools and Communities Act Amendments of 1991, Texas State University is required to have an alcohol and other drug policy outlining prevention, education, and intervention efforts and consequences for policy violations. Texas State University is committed to providing a safe, healthy learning community for all its members. For information, contact:
Alcohol and Drug Compliance Services
Dean of Students Office
LBJ Student Center, 5-9.1
Tel: 512.245.2124
Fax: 512.245.8268
Email: dos@txstate.edu
Web: www.dos.txstate.edu/services/ADCS
Education and Prevention
Health Promotion Services
Student Health Center, Suite 201
Tel: 512-245-2161
Fax: 512-245-3918
Email: healthycats@txstate.edu
Web: www.healthcenter.txstate.edu/HPS
Contact Information
Admitting Offices
Office of Undergraduate Admissions
429 N. Guadalupe St.
Tel: 512.245.2364
Email: admissions@txstate.edu
Web: www.admissions.txstate.edu
The Graduate College
601 University Drive
Tel: 512.245.2581
Fax: 512.245.8365
Email: gradcollege@txstate.edu
Web: www.gradcollege.txstate.edu
Departments and Colleges
To locate the contact information for your academic department or college, please visit www.provost.txstate.edu/colleges-departments.html.
The Board of Regents
To view the Board of Regents, please visit www.tsus.edu/regents.
Nondiscrimination Policy Statement
Texas State is committed to an inclusive education and work environment that provides equal opportunity and access to all qualified persons. Texas State, in accordance with applicable federal and state law and institutional values, prohibits discrimination or harassment on the basis of race, color, national origin, age, sex, religion, disability, veterans’ status, or sexual orientation. Inquiries or complaints may be addressed to the Director of Equity and Access:
Office of Equity and Access
J.C. Kellam, Room 840
Tel: 512.245.2539
Fax: 512.245.7616
Web: www.txstate.edu/oea
Complaint Resolution
The University encourages students and prospective students to address complaints relating to Texas State’s institutional policies and consumer protection issues first with personnel in the office, department, school, or college that led to the complaint alleged. If needed, senior University administrators may also become involved to help resolve complaints. If you have concerns regarding the quality of instruction provided at the University or the University’s ongoing ability to meet its accreditation requirements, you may contact the University’s accreditor--Commission on Colleges (COC) of the Southern Association of Colleges and Schools PDF (SACS) or the Texas Higher Education Coordinating Board. If the concern about the University involves consumer protection issues, you may contact the Texas Attorney General’s Office.
Subject to Change
Due to the nature of federal, state, and institutional guidelines affecting the above information, the information contained on this website, as well as related websites and publications, is subject to change.
